are you the brick wall in this meme?
My battery broke earlier because I installed GrapheneOS and abused speed charging thr entire time at night.
A stock android would slow the battery charge till the first Alarm.
If it’s still under warranty, they HAVE to unless they can prove your modification caused the system to fail. It’s no different than the silly stickers that say “warranty void if removed” - that’s a nice fantasy for the manufacturer, but at least in the US it’s been ruled those stickers mean absolutely nothing. If they’re refusing to fix a phone under warranty, contact your local AG and enjoy watching them squirm. Loop in the FTC for good measure.
In Europe, there are unofficial Samsung phones available 15-20% cheaper than from authorized stores. Just consider how often you need warranty repairs. I’ve changed 5-7 phones during my life and haven’t had any problems with them except cracked screens and worn batteries.
Here in Brazil the hardware and software are technically two different products, in such a way that you can’t deny a hardware warranty repair due to software modifications. That’s the good part.
The bad part is that manufacturers do that anyway because they know you won’t pay the legal fees to challenge this in court. This strategy mostly pays off. If you’re particularly annoying, or somebody from our customer protection watchdog happens to take interest in your claim, the company will fold and repair the modified device for you eventually.
We gotta get EU on board this train.
This kind of thing is illegal in mist eu countries but they also dont enforce it like in brasil. Iirc norway enforces it because a bunch of people sued samsung together.
While this is some bullshit companies pull, you don’t have third party repair companies in your area?
samsung does bullshit where the parts have serial codes paired to the phone or whatever and you need to match it using their proprietary software for it to function. apple does it too.
Do you have a source for this? I’ve tried looking up anything online to see if this is something Samsung started to do but couldn’t find anything. I am also seeing 3rd party batteries available on Amazon for the a32 5g. Here’s an example that seems to have good reviews. Couldn’t find anything in the reviews that say the battery needed to be paired. https://a.co/d/c1hFG2B
iFixit article on part pairing (samsung is called out): https://www.ifixit.com/News/69320/how-parts-pairing-kills-independent-repair
Video about samsung actually implementing part pairing: https://piped.kavin.rocks/watch?v=zGLQ9ZRntZo
Looking though that it looks like Samsung made a comment
Samsung’s representative stated:
“I’m unfamiliar with the specific variables that could have come into play with this repair or the unsubstantiated comments from Mr. Jeffrey. What I can tell you is that there is no requirement to pair parts on our smartphones. If a repair were conducted correctly, a device would not lose functionality.”
I was checking to see if anyone made any additional comments on the Hugh Jeffreys video and someone said they replaced the screen but kept the fingerprint sensor and it still worked fine. I believe replacing the battery with a 3rd party option should still have the device working fine.
Hugh left a comment on the video as well:
I bought a Samsung as well. We should both learn from our mistakes, and never do that again - this is simply the cost of doing business with them. Maybe Fairphone would be good?
Fairphone removed the headphone jack so it’s pretty useless as a personal electronic device IMO
where can I get a good phone like a pixel or fairphone or whatever in greece? phones like that cant be found anywhere.
Can you not buy one online?
γερμανος κ ξερο ψωμι!
BTW: please don’t root/install magisk on a phone you use <3
Sadly I know very little there. I know I HATE my current Samsung (mostly due to the company practices like you mentioned), and I also felt incredibly betrayed by my OnePlus 7T before that (the device itself was amazing, until an update broke it and now it literally hurts my hand, like I wonder if it’s giving me cancer by radiating something through the shielding that it burned through), and before that I absolutely adored my Nexus 5 (but Pixels are a whole other thing entirely - far too much camera and too little actual phone for my tastes). The entire smartphone world is incredibly predatory. I mostly figure that the next one I get will be a cheap phone, maybe even a dumb flip… but on the other hand I do live in an area where Google (or whatever) Maps could really help out so… I don’t know what I’ll do when my current one craps out:-(. Probably I will research a Fairphone, but if you live in an area where that would be difficult to repair, then yeah that may not be an option for you:-(. At least you live within the EU though where such is being forced to change, so you have that going for you.:-)
Wait, Samsung does that too now?
Whatever, it’s just iPhones with Android now.
Your fault for buying a phone that doesn’t respect you: it has efuses (knox). Buying a regular Android phone that lets you fully restore it without a trace is the way to go.
where can I get a good phone like a pixel or fairphone or whatever in greece? phones like that cant be found anywhere.
Used market?
Online? I’m confused, do they not ship to Greece?
bought an iqunix a80 from online, tarrifs doubled the price
https://geizhals.eu/google-pixel-8-v142055.html
580€ Pixel 8
https://geizhals.eu/google-pixel-7-v113378.html
412€ Pixel 7
Shit. Thanks.
Ah. I see. So it’s not that you can’t get them it’s that they are expensive and you are looking for a reasonably priced way to get one. That makes sense.
I’m confused, what nation did you buy from? There are no tarrifs inside the EU? I’m fairly certain you could easily find both German and Italian sites that ship to Greece.
Know any good brands then that have gold hardware because I like phones with large oled screens that have good hardware but haven’t found any phones that fit that yet
This is a hot take, but get a pixel. The hardware is more than good enough for basically any phone use case and you can install grapheneOS.
The battery life could be better, but it will last substantially more than a day, so complaining seems a little pointless to me.
This is true.
I’m also wondering what OP was wearing when he took the phone in for repairs, seems like he was asking for it.
Unroot, lock bootloater and bring it again, lol
Battery died and it doesn’t power on.
Then how the fuck do they know magisk is running on the phone?
Exposition time!
So I took it to the repair while the battery was about to die. Somehow, the battery just started working again (it kinda phased in and out of broken and not broken before dying at the time of posting) so they saw Magisk was installed. Fast Forward to the day I made the post. The phone finally died completely and wouldn’t charge no matter what, but I hadn’t uninstalled Magisk. Meaning I can’t unless its repaired. And if they repair it right now, I won’t have a chance to uninstall Magisk and will be forced to pay for it.
Samsung puts fuses in their that blow when you install a different os
Source?
Knox https://samsung.gadgethacks.com/how-to/root-almost-any-galaxy-s6-s6-edge-without-tripping-knox-0161912/ tldr; samsung sucks, older phones are possible to bypass on but with caveats such as no OTAs and no custom recovery.
Oh I thought you were talking about a physical fuse lol.
It is kinda physical it seems: https://en.wikipedia.org/wiki/EFuse
They replaced the battery, saw then sent back the broken one?
So someone installed the new battery, then saw it blew a shitty security fuse, then took the time and effort to uninstall the battery just to tell them they can’t do it?
I wouldn’t be at ALL surprised
It’s illegal for them to do that, BTW. They have to prove magisk damaged your battery.
I ran into this with Dell when they tried to claim after market RAM was the reason a CPU core wasn’t responding to interrupt requests.
All it took was asking for the diagnostic data showing that the aftermarket RAM caused it to get the warranty repair approved.
You just gotta push back until they cave. Maybe ask for their mailing address for your FTC report or for the number to their legal department (most call centers are terrified of escalating anything to the actual company).
But, don’t directly threaten legal action, because they’ll stop the call right there.
It’s illegal for them to do that, BTW. They have to prove magisk damaged your battery.
And you have to be able to afford those rights. If you can’t afford to sue them then you’re screwed.
That’s where the arbitration clauses they make you agree to are actually helpful.
THEY have to pay for arbitration. You don’t need an attorney, and generally they’ll just take care of you because it’s cheaper than hiring an arbiter.
Isn’t forced arbitration when the jury deciding on the case is on the payroll of the company you’re having the problem with in the first place?
Not exactly.
It’s when there’s a third-party arbiter. In the case of customers seeking damages against these companies, the arbitration agencies are paid for by the company, but often there’s a list of arbiters the complainant can choose between.
My personal strategy has always been to pick the most expensive one so that whether I win or lose, the company stags to lose more money on the process than by simply making me whole.
The real reason for forced arbitration is because it makes DIY class action suits impossible.
Otherwise, a company with a class action waiver would find themselves facing 10,000 cases from the same law firm instead of 1 case with 10,000 plaintiffs.
With forced arbitration they can skip out on the cost process entirely and make the defendant do more leg work.
And, importantly, there’s no precedent with arbitration. Losing the first case doesn’t necessarily snowball into you losing the next 9,999 cases with identical facts.
If you read further, I give suggestions on how to do that without a lawyer.
It’s going to cost the company more money to call their lawyers than just doing the repair, so it usually doesn’t even take a ton of push back.
At that point just do it yourself
Yeah I bootlooped my samsung phone and the service center didn’t gave a shit about it They said the circuit itself is damaged and is hardbricked I fixed it with some kind of unlock tool lol
I forgot the tool’s name Anyways i broke the screen just after few months fixing all this RIP💀
I once tried to do a relatively basic repair on a phone, and ended up really breaking it. Like the touch screen won’t work because I broke some shit on the motherboard that now requires micro soldering broke it.
So I send it to a repair company that allegedly does some micro soldering, and they call me to tell me they can’t repair it because their diagnostic utility doesn’t work unless it’s the stock OS (I’ve been a GrapheneOS user for many years). What they do is… wipe my data and then tell me it’s not the screen so they can’t repair it.
Then I sent it to an actually good repair shop and they fixed it very quickly, easily understanding the problem. Good repair companies aren’t easy to find but damn are they worth it. They’re almost always smaller shops and they do not GAF what you do with your phone’s software.
You cannot imagine the lies I had to tell to the people while working for Applecare.
Samsung have been trying to dodge honouring under warranty for years - check the comments for how much work had to be put in to get them to honour it. It pays to fight sometimes.
An ideal phone:
- Fairphone 4/5 like build
- Unlocking the bootloader without asking manufacturer for the code
- Access to the flashing and pairing tools from the factory to eliminate bricking
- U-boot, Coreboot or similar sane bootloader
- (Close to) mainline Linux support for the components, to enable “lifetime” updates and OS freedom
- Optional: headphone jack and SD card slot
I use SD card and headphone jack daily constantly
Not optional in my case
What a dream… But sadly it probably won’t happen. They manages to establish this shit as a standard and that’s it.
Imagine PCs would be like that too. Would anyone buy them if they couldn’t install EVERYTHING? Or delete or change system-stuff/-apps? Or just go and install Linux? Or win? Or both?
If it’s under warranty, they almost certainly cannot deny the claim for this or really many bullshit reasons manufacturers say like removing a “warranty void” sticker - which is still covered. You can sue in small claims. Check out the Magnuson Moss Warranty Act should you need to prove your point.
